Privacy Policy
General
Your security and privacy are important to us, and we will never use your data for any other purpose than providing you with the products and services you have requested from us. We use larger ecommerce platforms to manage our online operations. Our website and mailing list facilities are hosted by Squarespace. Card payments are processed via Stripe. You can also pay via PayPal.
Customer Data
When you purchase something on this website, we collect personal information from you to fulfil the order. We will collect information you provide, such as your billing and shipping address, details relating to your purchase, email address, name, and phone number. When you share this information with us, you also share this information with Squarespace, so that they can provide website services to us.
We will share your relevant personal information with the courier for them to fulfil the delivery.
We will not share any of your information with any other party.
Payment Data
Your payment information will not be shared with us.
If you pay by card, we do not have access to your card payment details. When you make your payment, you are submitting your card information and payment to Stripe, who then forward payment to us. Please refer to Stripe’s privacy and security policies for further information https://stripe.com/en-gb
If you pay by PayPal, we do not have access to your PayPal account or details. When you make your purchase, you will log into your PayPal account to complete the payment. Please refer to PayPal’s privacy and security policies for further information https://www.paypal.com/
Customer accounts
If you create a customer account on this website, we collect personal information to improve your checkout experience and our customer service. This information may include your billing and shipping address(es), details about your orders, email address, name, and phone number. We share this information with Squarespace, our website hosting provider, so they can provide website services to us.
Order and account emails
If you create a customer account on this website, we collect personal information to improve your checkout and customer service experience. This information may include your billing and shipping address(es), details about your orders, email address, name, and phone number. We share this information with Squarespace, our website hosting provider, so they can provide website services to us.
Mailing list data and emails
When you sign up for our mailing list, we share your contact information with Squarespace, our email marketing provider, so they can send these emails from their server. We will never share this data with any other party, and we will only use this data for the purpose of sending our marketing e-mails. We will send you marketing emails, which you can unsubscribe from at any time by clicking the link at the bottom of the email.
Webform submissions
When you submit information to this website via webform, we collect the data requested in the webform to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us. We never share your data with any other party.
Scheduling
When you schedule an appointment by booking on this website, we collect personal information from you to complete the booking. We may collect information like your name, email address, phone number, details relating to your appointment (for example, who referred you) and files you uploaded. We share this information with Squarespace, our scheduling service provider, so that they can provide online booking services to us.
Web Browsing Data
Cookies
By using this website, you agree to our use of functional cookies. These are required to allow Squarespace, our hosting platform, to securely serve this website to you.
This website also uses analytics and performance cookies. These cookies allow Squarespace to provide us with site traffic, activity, and other data which help us monitor the effectiveness of our website. Analytics and performance cookies will only be used if you click the Accept button to close the cookie banner. Please refer to the Squarespace cookie policy for further information on the cookies this website may use.
Functional cookies
Squarespace uses functional cookies that are required for website visitors and customers to navigate and use key features on this site. For example, functional and required cookies help your customer account, shopping cart and checkout work. The list of cookies Squarespace may use is as follows, note that all cookies are not used on this website and the cookies used will depend on your activity when you use our site: _acloggedin, _client_acloggedin, _dd_cookie_test, _dd_s, _dd_site_test, algoliasearch-client-js, CART, CHECKOUT_WEBSITE, client_username, Commerce-checkout-state, Crumb, hasCart, Locked, orderStatusSessionToken, PHPSESSID, RecentRedirect, remember_client, siteUserCrumb, SiteUserInfo, SiteUserSecureAuthToken, squarespace-announcement-bar, squarespace-likes, squarespace-popup-overlay, squarespace-video-player-options, ss_cookieAllowed, ss_sd, Test, TZ.
Analytics and performance cookies
Squarespace use analytics and performance cookies to collect information and provide us with information about how visitors interact with our site. The list of cookies Squarespace may use is as follows, note that all cookies are not used on this website and the cookies used will depend on your activity when you use our site: ss_cid, ss_cpvisit, ss_cvisit, ss_cvr, ss_cvt.
Analytics
This website collects personal data to power our site analytics, including information about your browser, network, and device, web pages you visited prior to coming to this website, your IP address. This information may also include details about your use of this website, including clicks, internal links, pages visited, scrolling, searches, timestamps. We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.
Data Requests and Contact Information
If you have any questions regarding our privacy policy, please feel free to get in touch. You can email us at any time to ask us what data we hold for you, or to ask us to delete your data from our records. On request, we will delete your data from any records held by ourselves or held by Squarespace on our behalf. You can contact us by email or post, please see our contact page.