Shipping & Returns
Find out about our shipping costs, how to return items, returns policy and lead times when ordering.
Shipping
I use Royal Mail for shipping.
Shipping Options
Tracked 48 £3.50
Special Delivery £8.00
Collect from my studio FREE
Orders over £100.00 qualify for free UK shipping, enter the code FREESHIPPING at checkout, to redeem 😊
For international orders please checkout as normal and email hello@staceyhill.co.uk
I will get back to you with a price for shipping, less any shipping fees already charged.
I am not responsible for any customs charges or taxes.
Returns
My jewellery is made by hand and due to the nature of our making processes there may be minor imperfections. These make each piece uniquely yours and add to the handmade aesthetic of my jewellery.
I really hope you love your new jewellery. However, if you do wish to return it, get in touch within 14 days of receiving your order. The item(s) must be returned unused, in their original condition and packaging.
You are responsible for return shipping costs. I recommend you obtain proof of purchase, Royal Mail Special Delivery is the safest option, as I am not responsible for any items lost in the post. I am unable to accept returns of bespoke and personalised pieces. Due to hygiene reasons I cannot accept returns on earrings for pierced ears.
Thanks for your understanding =)
Lead times
In line with our sustainable practices, most pieces are made to order, however I do have limited amounts of stock ready to ship. This varies from week to week.
As a guide, if your order is in stock it will be dispatched the same week. Please note that my week is split between working from my studio and my home office, so I cannot always post out on the day you order, even if your item is in stock.
If your order needs to be made, as a guide, allow 1-3 weeks for it to be made in brass or sterling silver. Gold vermeil may take up to an additional 3 weeks as the plating process is not done in house. However, I aim to get your orders made and despatched as soon as I can, and your order may arrive before the specified time frame.
For bespoke orders, the lead time is approximately 8-12 weeks.
MORE INFO
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MORE INFO •
